A receptionist needs the unassigned tasks queue. A doctor wants quiet, with just their own list. A Practice Manager needs oversight without micromanaging. The dashboard answers each one differently.
Open any indicator and Pracworks tells you which register entries, documents and incidents already satisfy it — and which gaps are open. No mid-year scramble before AGPAL/QPA visits.
Eight register types ship configured for general practice — temperature, equipment, credentials, training, infection control, complaints, risk, emergency drills. Reminders fire. Out-of-range readings raise incidents. Nothing falls through.
Documents in Pracworks are versioned, reviewable, and link back to the operational work they describe. A policy spawns the tasks needed to keep it alive — you don't keep them on separate sticky notes.
Channels per team, per project, per incident. A message can spawn an incident, a task, or a register entry without leaving the thread. The trail of who-said-what-when becomes part of the audit record automatically.
Generic compliance software treats all healthcare as one problem. Pracworks is opinionated about being narrow. Our users are PMs, clinicians, nurses and reception teams in Aussie GP clinics — and every decision reflects that.
All criteria of the RACGP Standards for general practices (5th ed) are pre-mapped to the work surfaces — registers, documents, tasks, incidents — that satisfy them. Click an indicator and see which entry of which register satisfies it. Or doesn't, with the same honesty.
Notifiable Data Breach detection paths are wired into incidents from day one. If you log an incident that meets the threshold, the workflow guides the eligible-data-breach assessment within the 30-day OAIC window.
Clinic data lives on Neon's Sydney region. No US round-trips, no European replicas. We can hand you an AU-region export if you ask.
The founding team works with general practices — not in pharma, not in hospitals. Every shortcut, every default, every weird little affordance came from a clinic asking for it.
MyMedicare context, plus accreditation cycle dates from your AGPAL/QPA accreditor, slot into the platform as soon as your clinic is registered. Not a connector battle — a clean import.
We'd watched PMs and reception teams running clinics on three spreadsheets and a hope. Compliance tools were either built for hospitals or built for nothing in particular. So we built one for the people who actually run general practices — and asked them to break it until it didn't break anymore.