Nothing slips.
The operations layer for Australian general practice — where the day’s work and the proof of the work are the same thing. Tasks, registers, documents, incidents and team chat in one calm surface, with RACGP accreditation evidence building itself as you go.
Free during early access. We sit with your practice for the first 4–6 weeks.
A preview of the Pracworks morning briefing: a greeting, two things to do before noon, accreditation readiness at 94%, and calm cards for cold chain and evidence captured.
The problem
Most clinics run on three spreadsheets and a hope.
A stack of disconnected tools that each work fine on their own — until the day they don’t, and no one can tell what’s been done and what’s been missed. The work and the proof of the work live in different places, so keeping both straight becomes a second job.
Pracworks replaces the stack with one surface where the work and the proof of the work are the same thing.
A shared drive
policies nobody searches
A stack of spreadsheets
registers and compliance evidence
Folders on a desktop
the proof an auditor will ask for
A group chat
clinical conversations it has no business holding
Day in the life
The Tuesday that didn’t blow up.
An ordinary day at a three-doctor practice. Nobody’s sick, nothing’s on fire. Six small things could have slipped. None of them did.
- 8:10am
8:10amThe callback nobody wrote down.
A recall callback to a worried parent was never logged yesterday — buried under a busy front desk.
It’s the first of “two things before noon” on the morning briefing.
Avoided: A missed recall — and the clinical and medico-legal risk that comes with it.
Dashboard · Tasks - 9:30am
9:30amThe fridge check that almost didn’t happen.
The nurse is pulled into a consult, and the morning fridge check isn’t logged.
Still missing at 10am? The assigned roster gets the nudge — not a 4pm surprise. Once logged, the entry quietly ticks GP6.1.
Avoided: A cold-chain gap, and a hole in the evidence trail.
Registers - 11:15am
11:15amThe complaint in the shared inbox.
A patient’s written complaint is sitting unread in a shared inbox.
Logged as feedback, routed to the right person, and acknowledged inside your window.
Avoided: A complaint that festers — and escalates to AHPRA.
Patient feedback · Incidents - 1:00pm
1:00pmThe policy the locum almost followed.
The locum reaches for the after-hours policy — but it’s three versions out of date.
Documents only ever serves the current, approved version; the old one is archived.
Avoided: The wrong procedure followed from a dead PDF.
Documents - 2:00pm
2:00pmThe shift that didn’t show.
The 2pm clinical-support shift no-shows, and nobody updated the roster.
The gap is visible on the day view; reception reassigns before the waiting room notices.
Avoided: Front-desk chaos, patients waiting, and someone wearing the blame.
Roster - 4:30pm
4:30pmThe review date that slipped past.
The infection-control policy quietly passed its review date last week.
Pracworks surfaces the lapsed review to the right person, with the update ready to draft.
Avoided: An accreditation gap the auditor finds — instead of you.
Documents review
None of these was a disaster. Each one, left alone, becomes one.
Small things, caught early, don’t become big things.
How it works
The work happens once. The evidence happens automatically.
No heroic alarm, no sirens. Just three quiet mechanisms working underneath the day.
The work lives in one place.
Tasks, callbacks, incidents, complaints, document reviews, register readings and roster gaps all live on one surface — not scattered across drives, spreadsheets and chat.
Reminders escalate.
Nothing waits on one person’s memory. Unactioned at 10am, the roster sees it. Still open at 4pm, the practice manager does. The morning briefing surfaces only the two things that actually need you.
Every entry doubles as evidence.
Each operational entry is pre-wired to the RACGP criterion it satisfies. Log the fridge, review a policy, close a complaint — the indicator ticks, with no separate data-entry chore.
Modules
The surfaces behind the day.
The same surfaces that caught the Tuesday — each one quietly part of one continuous day, not a feature list to learn.
The day, in your language.
A persona-aware morning briefing — the two things that actually need you before noon. Every card links back to the work it came from.
RACGP 5th edition, criterion by criterion.
Indicators pre-mapped to the work that satisfies them. Evidence builds itself, and exports print-ready, one click per criterion.
Vaccine fridges, credentials, everything on time.
Schema-driven registers with reminders that escalate. Out-of-range readings raise an incident — and tick the criterion they prove.
Policies that aren’t dead PDFs.
Versioned and reviewable; only ever serving the current approved version. Policies spawn tasks; tasks move across a simple board.
The conversation lives next to the work.
Promote a thread to an incident, task or register entry. Channels carry permissions, and it works from the phone in your pocket.
And the rest of the set
Who’s on today and this week — gaps visible on the day.
Meetings, reviews and key accreditation dates.
Your near-miss and incident register, resolved and recorded.
Surveys and complaints — sentiment, themes, replies.
Accreditation on autopilot
The auditor’s letter shouldn’t ruin your next six weeks.
The AGPAL or QPA letter lands. Six weeks out, the dread sets in: which policies are current? Where’s the proof the fridge was checked every day for the last twelve months? Did anyone record that complaint resolution?
With Pracworks, that letter is a non-event. The evidence has been building itself all year.
RACGP 5th edition, pre-mapped.
Every indicator is wired to the operational work that satisfies it — out of the box, not after a setup project.
Evidence accrues all year.
Already timestamped and signed as the work happens. No reconstructing twelve months of fridge logs from memory.
One click per criterion.
Audit-mode export hands the assessor a finished, print-ready evidence pack — criterion by criterion.
v6 migration, promised.
When RACGP 6th edition lands, your 5th-edition mapping migrates automatically. No re-tagging.
Why us
Specifically, deliberately, unashamedly for Australian general practice.
Not generic healthcare-compliance software. The specificity is the point.
RACGP 5th edition, out of the box
The Standards for general practices, pre-mapped — not a generic compliance checklist bent to fit.
OAIC notifiable-data-breach ready
The Notifiable Data Breaches scheme is respected in how incidents are recorded and handled.
Your data stays in Australia
Australian hosting with a clinical-grade posture, and AU-region export on request.
Built by clinic operators
Designed by people who work in practices — who sit with yours for the first few weeks.
MyMedicare-ready
Shaped for how Australian general practice actually runs today, and where it’s heading.
Where we are
Early, honest, and close to the clinics we build with.
We’re not going to show you logos we haven’t earned or quotes we don’t have. Here’s exactly where Pracworks is right now.
Private beta
A small, hand-picked cohort
We’re onboarding a limited number of Australian practices, deliberately — so each one gets real attention.
Daily use
In the hands of clinicians and PMs
Pracworks is used through the working day by the people who run the clinic — not just demoed.
4–6 weeks
We sit with your practice
A founder works alongside your team for the first few weeks, so it fits the way you already work.
A note from the team
“Most clinics run on three spreadsheets and a hope. We built Pracworks because we were one of them — and we were tired of finding out what had been missed only after it mattered.”
We work in clinics. We’ve felt the Tuesday that nearly blew up, the audit scramble, the callback that slipped. Pracworks is the calm desk we wished we’d had — and we sit with every practice we onboard, because software alone was never the whole job.
— the Pracworks team
Pricing
Free during early access.
We’ll publish pricing once we know what your clinic actually needs — not before. No fake tiers, no pressure. While we’re in early access, Pracworks is free for the practices we build it with.
Talk to us about your clinicFAQ
The questions clinics actually ask.
Still wondering about something? Email hello@pracworks.com.au.
No. Pracworks is the operations layer around your clinical system, not a replacement for it. Integrations with the major clinical systems are on the roadmap (in scoping).
Yes. Australian hosting with a clinical-grade security posture, and AU-region export available on request. Incident handling respects the OAIC Notifiable Data Breaches scheme.
The evidence is a by-product of the actual work, not a separate data-entry chore. You log the fridge or review a policy once, and the accreditation indicator ticks on its own.
When v6 lands, your 5th-edition mapping migrates automatically — no re-tagging, no lost history.
Free during early access. We’ll publish honest pricing once we understand what clinics actually need.
A small team that works in clinics. We sit with every practice we onboard for the first four to six weeks, so Pracworks fits the way you already run.
Roadmap
What’s coming — shaped by real clinics.
An honest roadmap. We tell you what’s live, what’s planned, and what we’re still figuring out — no vapourware.
Security & data posture
Australian hosting, audit logging and breach-handling — the foundations, live today.
RACGP 6th edition migration
Automatic re-mapping of your 5th-edition evidence when v6 lands.
Clinical-system integrations
A marketplace of connectors for Best Practice and MedicalDirector.
HR & learning modules
Staff onboarding, credentials and training records, in the same calm surface.
Get started
Talk to us about your clinic. Free during early access.
Tell us a little about your practice and we’ll be in touch within two business days. No card, no commitment — and a founder who sits with you for the first few weeks.
- Built for Australian general practice
- RACGP 5th edition evidence on autopilot
- Your data stays onshore